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Account & Data

Delete Your iMental Account

Request deletion of your iMental account and the personal data linked to it. iMental is a mental health support platform owned by KCA University.

How to request deletion

  1. Enter the email address you use to sign in to iMental in the form on this page.
  2. Tick the confirmation box and submit the request.
  3. The iMental team will email that address to confirm the request came from you, then delete your account and associated data.

This applies to accounts created in the iMental mobile app, on the iMental website, or through the client and consultant portal. You do not need to be signed in to submit a request.

What is deleted

  • Your iMental account and sign-in credentials;
  • Your profile details (name, email, phone number, gender, age range and preferences);
  • Your saved settings and support messages linked to your account.

What may be kept

Booking and payment transaction records may be retained where we are required to keep them by law or KCA University policy, as described in section 9 of our Privacy Notice. Retained records are kept securely and are deleted or anonymized once the retention period ends.

iMental does not store the content of therapy sessions. Information you shared directly with a Consultant is held by that Consultant, who you can contact separately.

Questions? Email iapp@imental.co.ke or our Data Protection Officer at dpo@kcau.ac.ke.

Submit a deletion request

This permanently removes your iMental account once confirmed.

The email address you use to sign in to iMental.